Industrial Digitization, the Use of Real-Time Information, and Operational Agility: Digital and Information Perspectives for Supply Chain Resilience

Change is the permanent reality of digital business world. Firms manage it by their ability and capability to cope with short-term long-term deviations disruptions. This article presents an examination supply chain resilience (SCR) firms operating in Malaysian Service Sector. The data for this were collected from 157 managers 59 7 subservice sectors. Following organizational information processing theory reviewing relevant literature conceptualization, we tested a framework that suggests use real-time (URTI) enhances SCR. We also found industrial environment has important link URTI. results indicate URTI significantly associated SCR operational agility, which partially mediates relationship between further discuss theoretical, practical, policy implications arising research.